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Privacy policy
Moretti Roma (“we”, “our”, “us”) operates the website www.moretti-roma.com.
This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- browser type and version
- time zone
- device information
- pages visited and interactions
- referring websites or search terms
This information is collected using cookies, log files and tracking technologies.
Information you provide directly
When you place an order or contact us, we may collect:
- full name
- billing and shipping address
- email address
- phone number
- payment information (processed securely by third-party providers)
We do not store payment details.
2. How We Use Your Information
We use your information to:
- process and fulfill orders
- provide customer support via Live Chat and email
- send order confirmations and shipping updates
- prevent fraud and unauthorized transactions
- improve website performance and user experience
- personalize marketing and advertising
- comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies and similar technologies to operate and improve our website.
These include:
- essential cookies (website functionality)
- analytics cookies (traffic and behavior analysis)
- advertising cookies (personalized ads)
Third-party tools may include:
- Shopify
- Meta (Facebook & Instagram Ads)
- TikTok Ads
- Google Analytics
You can disable cookies in your browser settings at any time.
4. Advertising & Marketing
We may use your data to deliver targeted advertisements on:
- Facebook / Instagram
- TikTok
- other advertising networks
You can opt-out of personalized advertising via:
5. Sharing Your Information
We share personal information only with trusted partners necessary to operate our business, including:
- Shopify (e-commerce platform)
- payment providers
- shipping carriers
- marketing and analytics services
These partners only receive the information necessary to perform their services.
We never sell personal data.
6. Data Retention
We retain your personal information only as long as necessary to:
- fulfill orders
- comply with legal and accounting obligations
- resolve disputes and prevent fraud
7. Your Privacy Rights (U.S.)
Depending on your state of residence, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data
- opt out of targeted advertising
To exercise these rights, contact us via Live Chat or email.
8. Data Security
We implement industry-standard security measures to protect your information.
All transactions are encrypted using SSL technology.
9. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
10. Children’s Privacy
Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page.
12. Contact Us
For any privacy-related questions, please contact us via:
Live Chat available on the website (preferred contact method)
Email: contact@moretti-roma.com