Shipping policy

This policy explains how orders are processed, shipped and delivered when purchasing from www.moretti-roma.com.

1. Shipping Area

We currently ship worldwide except some countries in Europe.

Orders placed from European countries may be cancelled and refunded automatically.

2. Order Processing Time

All orders are prepared and processed within 1–3 business days.

Orders are processed Monday–Friday.
Orders placed during weekends or holidays are processed the next business day.

Once your order is shipped, you will receive a confirmation email with tracking information.

3. Shipping Time

Estimated delivery times:

Total estimated delivery time: 9–15 business days

Shipping times are estimates and may vary depending on logistics, customs clearance and carrier operations.

4. International Fulfillment

Orders are shipped from our international fulfillment center to provide the best pricing and product availability.

By placing an order, the customer acknowledges that shipping may occur from an international warehouse.

5. Customs, Duties & Import Fees

Some orders may be subject to customs duties, import taxes or carrier fees depending on destination and local regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Customs delays are outside of our control.

6. Tracking Information

All orders include a tracking number.

Tracking updates may take 2–5 business days to appear after shipment due to carrier processing.

7. Shipping Delays

Delivery times may be affected by:

  • customs inspections
  • weather conditions
  • peak seasons and holidays
  • carrier disruptions
  • high order volume

These delays are outside of our control and do not qualify for refunds.

8. Incorrect Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided and the order has already been shipped, we are unable to guarantee reshipment or refund.

9. Delivered Packages

Once a package is marked “Delivered” by the carrier, Moretti Roma is not responsible for:

  • stolen packages
  • lost packages after delivery
  • delivery to incorrect addresses provided by the customer

Customers must contact the carrier directly in these cases.

10. Lost Packages

If a package is confirmed lost in transit by the carrier, we will offer a replacement or refund.

Claims must be submitted via Live Chat or email.

11. Contact

For any shipping-related questions, please contact us via:

Live Chat on our website (preferred contact method)
Email: contact@moretti-roma.com